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SUMMARY
The Facilities Technician will ensure the highest possible support necessary for the preventative maintenance, repair, and installation of car wash, petroleum and retail equipment at both company operated and external customer locations. This position will ensure the highest level of customer service, including but not limited to, timely repairs, quality workmanship, and prompt and accurate invoice completion. The Facility Technician is also responsible for adherence to safety policies and practices. This position will ensure timely communication to customers and receive authorization to make the necessary repairs, when required. The Facilities Technician will also be required to attend on-going training to further professional development and to stay abreast of current trends in the car wash, petroleum and retail maintenance fields.
The Facilities Technician’s level will be determined by their ability to perform specific tasks as defined on a Job Task Analysis.
RESPONSIBILITIES BY COMPETENCY:
(bolded text denotes an essential function of the position)
Business Results Orientation
● Ensure work orders are accurately completed at the end of every service call
● Maintain work area, vehicle, and equipment in a clean and orderly condition while following all safety regulations
● Schedule time to maximize repair time and reduce drive time
● Maintain and regulate existing c-store, petroleum and car wash equipment
● Work with dispatcher to ensure elimination of repeat calls
● Maintain regular attendance and follow designated safety practices
● Track vehicle maintenance; and, schedule and ensure completion of regular maintenance tasks to reduce the likelihood of costly emergency repairs
● Ask questions to understand Balanced Scorecard (BSC) and understand his/her contribution to the BSC
● Bring forward operational efficiency ideas to the supervisor and/or the BSC team
● Perform other duties not listed as required
Communication
● Effectively communicate repair status to customers
● Report to the supervisor any equipment issues that will result in the expenditure of funds above and beyond what is acceptable
● Ensure communication with customers, suppliers, vendors, and co-workers is professional and appropriate
● Communicate to supervisor any customer service issues or any potential safety hazards
● Report any personal injuries or any damage done to company property or vehicles within policy timeframes
● Inform Facilities Dispatcher regarding status of services calls
Customer Service Orientation
● Report to work in accordance with company uniform and appearance standards
● Exhibit a professional, customer friendly and helpful attitude while on the job
● Finish each call with an explanation of the repair and complete an electronic invoice
● Perform additional maintenance as requested based on time and resources
● Complete site and/or customer visits as required
● Provide emergency/unscheduled repairs when needed
● Provide 24 hour on call services as needed
Developing Talent
● Attend training to further professional development according to company guidelines
● Stay abreast of current trends in the petroleum equipment industry and cross train others as needed
● Work as a team member to help improve individual, departmental and organizational performance
● Complete training as required to meet regulatory compliance and company guidelines
● Attend continuing education workshops, seminars and study manuals pertaining to job classification
● Provide experience, skills and expertise as needed to co-workers and other divisions
Safety
● Work diligently to correct safety deficiencies in a timely manner
● Complete safety training required for this position
● Follow all safety policies and procedures
● Inform Supervisor or Manager of unsafe conditions and behaviors, and recommend how to correct or eliminate them
● Report all work-related injuries immediately
● Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately
● Attend and participate in safety meetings
● Cooperate with the medical provider, and follow the treatment plan and Return-to-Work Program
● Work to avoid preventable accidents
Technical Expertise
● Ensure work orders are completed with a detail description regarding services performed
● Develop and maintain knowledge necessary for position
● Diagnose problems with equipment and make repairs as directed or make recommendations for repairs
● Maintain an excellent driving record and follow Vehicle Use Policy while in a Company vehicle
● Repair or replace defective parts
● Ensure work orders are completed accurately with a detail description regarding services performed
● Observe mechanical devices in operation and listen to sounds to locate causes of trouble
● Install new and refurbished equipment
● Dismantle devices to gain access to and remove defective parts
● Adjust functional parts of devices and control instruments
SUPERVISORY RESPONSIBILITIES
This position has no direct reports.
QUALIFICATIONS
(bolded font denotes an essential qualification of the position)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High school diploma or equivalent; Additional specialized training in
the industry; Trade school or time in a trade as an apprentice; Time required in trade to master that trade (6 months to 2 years) Multiple trades mastered to move up the tech levels (1-4)
Experience: Mechanical background preferred
Language Skills: Ability to read, write, speak, and understand English in a manner
that is sufficient for effective communication with groups of managers, clients, customers and the general public
Skills and Abilities:
(May be representative but not all-inclusive of those commonly associated with the position)
● Excellent verbal and written communication skills
● Strong organization skills, paired with ability to multitask
● Knowledge of general maintenance protocol, including electrical, plumbing, petroleum equipment, c-store equipment, car wash equipment, and construction trades
● Ability to perform routine duties involving use of various procedures and application to clearly prescribed standard practices
● Must be able to read blueprints & schematics
● Initiative and use of judgment to solve problems
● Willingness to work various days, evenings, and to be available “on call”
● Well-developed interpersonal skills
● Ability to handle multiple priorities and work in a fast-paced environment
● General knowledge of OSHA safety regulations
● Extraordinary attention to details
Technology, Tools, and Equipment:
● Computer, Microsoft Office, Telephone,
● Copy/Print/Fax Machine
● CMMS/inventory management system
● Various hand tools (both power and manual), Various material handling equipment; Multi-Meter
(Proficiency with preferred items is not required to meet minimum qualifications, but proficiency must be established to complete essential job functions)
Certifications, Licenses, and/or Registrations:
● Class E Driver’s License
● Universal EPA Certification (Refrigerant)
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Amount of time |
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Under 1/3 |
1/3 to 2/3 |
Over 2/3 |
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See: Driving a service van |
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Moving from dispenser to dispenser inspecting hanging hardware |
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Driving a service van |
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Repairing food service equipment |
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Climbing ladders to replace interior lights |
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Replace fuel filters |
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Must be able to communicate in person and on the telephone |
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Carrying toolbox |
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Carrying 5 gallon of fuel during calibration |
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Installing new equipment |
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Field work in C-stores |
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DISCLAIMER
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the
right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.