SUMMARY

The Territory Manager acts as a liaison between the field and management.  Responsible for store operations including merchandising, budget controls, staffing, shrink control and store profitability.  Responsible for developing managers, coaching and communicating Company standards and policies. 

 

RESPONSIBILITIES BY COMPETENCY:  (*denotes an essential function of the position)

 

Business Results Orientation

*Monitor gas prices continually in each market area and collaborate with the Director of Retail Operations on deviations to pricing strategies

*Works with Leadership Team to set pricing strategies

*Monitor, evaluate and analyze monthly P&L statements and BSC performance with the managers to identify strengths and weaknesses and plans for improved performance

*Coach and develop each manager to reach the fullest potential of sales and profitability at their location, celebrating successes

*Conduct safety and accident investigations when an incident occurs.  Identify and implement actions plans to prevent an incident from happening again.

*Work an irregular schedule, including 40+ hours/week and some evenings and weekends

Attend and drive participation in company sponsored events (parades, fundraiser programs, other community

events) which occur outside normal working hours and travel patterns

Complete annual store budgeting

Understand the Balanced Scorecard process and participate in forming the Operations and Store cards annually

Take part in unemployment hearings or any other claims at the store level

Attend 1 BSC Mtg/Month

Participate in POD interviews weekly or as needed

*Maintain regular attendance and follow designated safety practices.

Perform other duties not listed as required.

Communication

*Communicate with the Director of Retail Operations on a regular basis on any issues that may affect the business

*Interface with employees at all levels of the organization

Promote safety continually not only within their territory but throughout the Company as well

*Communicate with Human Resources on all employee termination issues and worker’s compensation cases

*Promote communication throughout the Company and communicate goals and standards of all special projects and company events

Maintain the highest levels of integrity and honesty inside and outside of the Company as well as be in professional conduct at all times and lead with confidence

 

Customer Service Orientation

*Lead excellent customer service by example, promoting customer awareness and a customer-focused mindset among all employees.

*Act as the primary company representative to store managers and maintain regular contact to ensure continuity of operation

Work to support the efforts of the managers and establish open communication

Ensure proper customer service tools and resources are available and communicated to give the best possible customer service at each location

*Maintain corporate image standards to deliver a consistent and pleasant buying experience

*Complete site and/or customer visits as required

 

Developing Talent

*Oversee the hiring and training of managers and is involved in the hiring and training procedures of sales associates.

Provide experience, skills and expertise as needed to co-workers and other divisions

Coordinate, develop agenda and present monthly manager meetings

*Ensure performance appraisal system is executed according to company standards and coaching is ongoing throughout the year

Take the initiative to further own training and development

 

Safety

Attend and participates in safety meetings

*Ensure accidents are investigated

Work diligently to correct safety deficiencies in a timely manner

Investigate all work-related and/or customer injury/property damage accidents, identifying the conditions responsible and corrective action needed

*Complete safety training required for this position

*Follow all safety policies and procedures

Inform Supervisor or Manager of unsafe conditions and behaviors, and recommend how to correct or eliminate them

*Report all work-related injuries immediately

Cooperate with the medical provider, and follow the treatment plan and Return-to Work Program

Work to avoid preventable accidents

 

Technical Expertise

Ensure uniform interpretations and execution of company policies and procedures

*Evaluate cash, inventory, environmental and labor controls of each unit on a continuous basis  Conduct a minimum of one Petty Cash audit per monthly per store

Keep home files labeled, organized and all information confidential

*Adhere to all Wallis company safety policies and report all safety incidents to supervisor immediately.

 

SUPERVISORY RESPONSIBILITIES

Direct:  C-Store Manager  (10-14), Manager trainees (when applicable)

Indirect: 100.  See organizational chart.

Territory Manager is responsible for the overall direction, coordination and evaluation of each person.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include planning, assigning and directing work; managing training and certifications; appraising performance, rewarding and disciplining employees up to and including termination with supervisor’s approval; addressing complaints and resolving problems.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   (*denotes an essential qualification of the position)

 

 

Education:                       *Required: Equivalent to high school diploma

                                          Preferred:  Bachelor’s degree in Business or related field

 

Experience:                      *Over 1 year up to and including 3 years convenience store management experience 

 

Language Skills:              *Ability to read, write, speak, and understand English in a manner that is sufficient

for effective communication with groups of managers, clients, customers and the general public. 

 

 

(may be representative but not all-inclusive of those commonly associated with the position)

Skills and Abilities:         Requires a general knowledge of related organization policies and procedures and their application to cases not previously covered.  Abilities to use considerable judgment to work independently toward general results, to devise new or modify and adapt existing methods, techniques and procedures to meet new or unusual requirements and to make related decisions controlled by precedent and within limits of established policies.  *Ability to work an irregular schedule, including 40+ hours/week and some evenings and weekends.

 

Technology, Tools,

And Equipment:            *Computer, *Microsoft Office, *Telephone, *Copy/Printer/Fax, *Prophix, *Focal Point, *Snag A Job, *iRecruit, *PnWeb, *Empowertime

 

Certificates, Licenses

and/or Registrations:     *Valid Driver’s License in only one state

 

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Amount of Time	None	Under 1/3	1/3 To 2/3	Over 2/3	Amount of Time	None	Under 1/3	1/3 To 2/3	Over 2/3
See:  Must be able to read computer screen and reports				X	Lifting
Stand/Walk: Must be able to move about C-store				X	Up to 10 pounds:				X
Sit:		X			Up to 25 pounds			X
Touch/Grasp/Feel:			X		Up to 50 pounds		X
Climb or balance:		X			Up to 100 pounds	X
Stoop, kneel or crawl:			X		Over 100 pounds	X
Talk or hear: Must be able to communicate in person and on telephone system				X
Working conditions: Office Atmosphere Convenience Store			X X

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees.  Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.  This job description does not establish a contract for employment..   

 

 

INDRTM