SUMMARY

The Terminal Manager is responsible for the hiring, supervising and training of Transport/Tank Wagon Drivers while ensuring compliance with all government regulations and company policies. Responsible for all safety and operational aspects of the assigned terminal in accordance with Company guidelines. Responsibilities include but not limited to, assisting in the make ready of new equipment, yard maintenance, driver supplies, updating handheld devices, and performing inspections of equipment. Assist in communication between dispatch and maintenance on equipment needs and concerns. 

 

RESPONSIBILITIES BY COMPETENCY:  (*denotes an essential function of the position)

 

Business Results Orientation

 

*Effectively evaluate and balance delivery requirements (location, product, timing, and routing), drivers’ hour limitations, pricing margins and other variables
*Inventory terminal supplies and equipment and replenish as needed
*Work with/or dispatch to effectively evaluate multiple selection criteria, such as location, products, driver’s hour limitations, available vehicle space and other variables to ensure daily execution for accurate, timely and profitable delivery routes.

Lead a dynamic team environment and have flexibility to adapt to change in a fast-paced environment
*Ensure proper safety procedures are being practiced daily and are in compliance with all government regulations.

Assist with or perform dispatch duties when scheduled or as needed

Monitor and direct special freight movement situations

*Evaluate processes, equipment, and facility capabilities to improve efficiency and effectiveness to achieve terminal, divisional, company goals and maximize revenue.

*Actively recruit, perform interviews for prospective employees and oversee the hiring process while working to retain existing drivers

*Organize and direct terminal operations in all facets of transportation services

*Ensure local fleet operations are in full compliance with DOT regulations

Ensure all required reporting and documents are completed and submitted in a timely manner

Resolve any scheduling, maintenance, administrative, and non-conformance issues

Maintain regular attendance, be willing to work a flexible schedule when needed and follow designated safety practices

Drive fuel trucks and deliver fuel products if needed

 

 

Communication

 

*Communicates in a professional, courteous, appropriate, and effective manner with internal and external customers, including direct reports

Coordinate repairs and maintenance for trucks/equipment associated with their respective terminal

Serve as the primary contact for drivers with a problem or concern and work to resolve the issue.
Communicate driver performance with applicable supervisor as needed

Communicate and drive strategies from the Balanced Score Card

Report any personal injuries or any damage done to company property or vehicles within policy timeframe.
Exhibits excellent interpersonal, verbal and written communication skills

*Follow up and follow through on issues, projects or tasks within your scope of responsibility

 

 

Customer Service Orientation

 

*Communicate with customers to provide updates and resolve issues, including driver-related complaints

Maintain positive relationships with drivers, dispatch, administrative, and maintenance personnel

Handle all customer phone calls in a professional and respectful manner

Provide emergency/unscheduled assistance as needed

Schedule, prioritize, and monitor fuel loads to keep customers full or at a level needed to suit business needs while dispatching

 

 

Developing Talent

 

*Coach drivers and maintain documents on incidents relative to policy or government regulation violations as well as performance

Train reports and others within the department on dispatch functions as needed

Provide experience, skills and expertise as needed to coworkers and direct reports

*Attend training to further professional development and understanding of company goals and strategy

*Ensure performance appraisal system is executed according to company standards and coaching is ongoing throughout the year

*Contact Human Resources for advice/assistance in hiring, counseling, appraising or terminating as necessary

*Ensure reports adhere to policies and procedures defined by Company policy, training guides, job description, etc.

 

 

Safety

 

*Coordinate, attend, participate and schedule regular safety meetings and engaging direct reports in value added discussions

*Work diligently to correct safety deficiencies in a timely manner

*Strive to avoid preventable accidents and ensure timely reporting of any safety incidents (employee, customer, environmental) to management and human resources

*Investigate all work-related and/or customer injury/property damage accidents, identifying the conditions responsible and corrective action needed

*Complete safety training required for this position.
*Adhere to all Wallis Companies safety policies and report all safety incidents to supervisor immediately.
*Report all work-related injuries immediately and seek Supervisor/HR approval to authorize medical treatment.
*Cooperate with the medical provider and follow the treatment plan and Return to Work Program.
*Serve as a part of the Company Emergency Response Team

*Perform periodic inspections of equipment and ensure drivers are performing daily pre-trip inspections

*Ensure safe working conditions

*Demonstrate knowledge of hazardous materials and DOT regulations as it relates to transportation

 

 

Technical Expertise

 

 Be able to calculate daily fuel sales and dispatch loads for re-supply

*Comply with and support safety standards, as well as all regulatory and company policies and procedures *Maintain knowledge of and follow all DOT rules and regulations, company policies and procedures, and any other regulations required

*Develop and maintain a thorough knowledge of the region in which Transport operates

Assist in direction of maintenance and safety of fleet

Assist in creating mapping information for personnel

Organize maintenance for the terminal yard (gravel, snow, fence, etc)

Maintain a good understanding of the trucking industry

Ensure functionality of technology requirements needed to achieve business results (i.e. electronic logging devices, handheld devices, etc)

Maintain and enhance knowledge of company’s on-board electronic logging, dispatch, and customer service systems

 

 

SUPERVISORY RESPONSIBILITIES

Direct:  Transport /Tank wagon Drivers

Indirect:  none

Responsible for directly managing all drivers for a specified terminal(s) and is responsible for the overall direction, coordination, and evaluation of each person. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning and directing work, managing training and certifications, appraising performance, rewarding and disciplining employees up to and including termination with supervisor’s approval, addressing complaints and resolving problems.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  (*denotes an essential qualification of the position)

 

Education:                             *Required:  Equivalent to high school diploma

                                                 Preferred:  Broad specialized training equivalent to college education

                                               

Experience:                            *Required:  Class B or (Class A CDL if needed for business needs) with Hazmat and Tanker Endorsement.

Preferred:  Experience in dispatch

 

Language Skills:                    *Ability to read, write, speak, and understand English in a manner that is

sufficient for effective communication with groups of managers, clients,

customers and the general public.